Report an incident, or submit a request for a change, update or a service.
Our help-desk makes it easy to submit all your requests and track the status of your support tickets!
View the answers to the most common questions regarding Aldelo Software, Hardware, Account & Support Services.
View the Terms & Conditions of our Service Level Agreement, and subscribe to our support services.
View all available services or schedule an appointment for a service.
Find & download drivers for your POS System or peripherals, including drivers and configuration utilities.
Securely upload any files you'd like to share with us.
Files can include artwork, videos, merchant statements, menus, etc. (Multiple files can be uploaded simultaneously).
Request a new Menu/Database File build for your Aldelo POS or Aldelo Express Software.
Additional Charges may Apply. Free for Aldelo Pay Merchants!
Submit a service authorization form (Required for all repair services), for your defective POS equipment.
Request cancellation for any of the currently active services you have with PowerUP POS.
Request Licensing registration changes for your Aldelo account and POS Software.
Required in case of a store sale or lease.
Request to update your bank account information for your Merchant Account.
For Aldelo Pay, Card Connect or EMS.
Make a payment online for an invoice or submit a deposit for your order.
Request the addition of Authorize.Net Payment Gateway to your existing Merchant Account.
Register your Digital Signage Media Players, to obtain the activation codes needed to enable the streaming service for your digital content.
View posts, post your own thoughts, request help from an other member, or just read thru the forum's database.