• 01

    CREATE A PRIORITY TICKET

    Report an incident, or submit a request for a change, update or a service. 

    Our help-desk makes it easy to submit all your requests and track the status of your support tickets!

  • 02

    ALDELO SUPPORT FAQs

    View the answers to the most common questions regarding Aldelo Software, Hardware, Account & Support Services.

  • 03

    SUPPORT PLANS

    View the Terms & Conditions of our Service Level Agreement, and subscribe to our support services.

  • 04

    SERVICES

    View all available services or schedule an appointment for a service.

  • 05

    DOWNLOADS

    Find & download drivers for your POS System or peripherals, including drivers and configuration utilities.

  • 06

    FILE UPLOADS

    Securely upload any files you'd like to share with us.

    Files can include artwork, videos, merchant statements, menus, etc. (Multiple files can be uploaded simultaneously).

  • 07

    ALDELO POS MENU BUILD

    Request a new Menu/Database File build for your Aldelo POS or Aldelo Express Software.

    Additional Charges may Apply. Free for Aldelo Pay Merchants!

  • 08

    SERVICE AUTHORIZATION FORM

    Submit a service authorization form (Required for all repair services), for your defective POS equipment.

  • 09

    SERVICE CANCELLATION REQUEST

    Request cancellation for any of the currently active services you have with PowerUP POS.

  • 10

    ALDELO LICENSING REGISTRATION CHANGES

    Request Licensing registration changes for your Aldelo account and POS Software.

    Required in case of a store sale or lease.

  • 11

    BANK ACCOUNT CHANGE REQUEST

    Request to update your bank account information for your Merchant Account.

    For Aldelo Pay, Card Connect or EMS.

  • 12

    ONLINE PAYMENT

    Make a payment online for an invoice or submit a deposit for your order.

  • 13

    AUTHORIZE.NET

    Request the addition of Authorize.Net Payment Gateway to your existing Merchant Account.

  • 14

    MEDIA PLAYER REGISTRATION

    Register your Digital Signage Media Players, to obtain the activation codes needed to enable the streaming service for your digital content.

  • 15

    SUPPORT FORUM

    View posts, post your own thoughts, request help from an other member, or just read thru the forum's database.

Contact us..

Have a question? Drop us a line..

We're here to help!

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PowerUP POS, Inc. Warner Robins, Georgia, United States

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